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  • Returns Policy

    Returns
    Our policy lasts 30 days from the received delivery date. Therefore, we cannot offer you a refund or exchange, unless suppliers specify otherwise, so check with us first. If your item has malfunctioned, broken on its own and not damaged by you, or it has just quit working after you have received your item, please seek the manufacturer of your product. Please note, we're a retail reseller, we don't manufacturer these products.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If it's been opened, it will have to depend on the item itself to determine if it's refundable or not.

    Several types of goods are exempt from being returned. Perishable goods such as food, flowers, pictures and/or picture frames with pictures in them, or anything that is deemed as a one-time use item, cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

    Additional non-returnable items:
    Gift cards
    Downloadable software products
    Some health and personal care items
    Swimwear, lingerie, underwear of any kind: If opened from package, it is highly likely it cannot be returned. This is actually a law that prohibits us from taking it back due to sanitary reasons, and for everyone's health sake.

    To complete your return, we require a receipt or proof of purchase, or a way to look up your order for verification. Order #s, emails, etc are extremely helpful.

    Please do not send your purchase back to the manufacturer, unless you have reached out to them for a product replacement and they have offered to replace it for you, then it is up to the manufacturer to take it back or not. Also check with us, we may be able to help with this process depending on how long it is AFTER you have received your item(s).

    There are certain situations where only partial refunds are granted (if applicable):

    Books with obvious signs of use

    CD, DVD, software, video game, cassette tape, or vinyl record that has been opened are NON-returnable, via the DMCA laws and governing rules and regulations.

    Any item not in its original condition and/or is damaged or missing parts for reasons not due to our error. If an item is damaged from shipping, please contact us immediately! Though we can refund or replace that item for that situation, we need to know about it as soon as possible to help charge it back to the carrier. For example, if even 24-48 hours have passed since you have received the item, manufacturers may see that as a "user fault/user error" and not refund the item or exchange it, or send a replacement.

    Any item that is returned more than 30 days after delivery. Refunds will also NOT be given until we can confirm the product is returned. We do also have a procedure in place that as it's delivered back to us, we record what day it has arrived, therefore, if it takes a few extra days to process, we can confirm it's still within the 30 days from delivery date with this procedure.

    Refunds (if applicable)

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Typically 7-10 business days, or depending on your bank institution, as we release the funds back immediately, it could be your bank's institution for deciding how long to wait before placing it back into your account.

    Late or missing refunds (if applicable)

    If you haven’t received a refund yet, first check your bank account again. Make sure you're past the 10 business days. This excludes, but not limited to. weekends and holidays.

    Then contact your credit card company, or bank institution, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of the steps above and you still have not received your refund yet, please contact us at refunds@zycotic.com.

    Sale items (if applicable)

    Only regular priced items may be refunded, unfortunately, sale items cannot be refunded if they're on clearance, or during a special sale offer, and not being sold any longer. In a lot or some cases, sale items can be refunded, but only in the amount, it was sold at. For example, you buy item ABC and it was on sale for $10.00, but now you see it's returned to its normal price of $20.00. You cannot ask for a refund for the $20.00, as we also need proof of purchase/receipts, and we're able to look this up as well. You are refunded for what you paid for. Vice versa as well, if an item is sold at $20.00 but goes on sale for $10.00, you'll still be refunded for the original $20.00 you paid for.

    Exchanges (if applicable)

    We only replace items if they are defective or damaged within the 30 days from purchase date. If you need to exchange it for the same item, send us an email at exchanges@zycotic.com and we'll get you set up with shipping. If we find the product to be exchangeable for our reasons, we will provide shipping. If we receive the product and can tell the damage was done by the consumer, you may have to pay for another product of the same item and the shipping for the returned item and the new item being sent to you in exchange. So be careful and make sure we're all in this together for the right reasons. No one likes scammers and we don't put up with them here at Zycotic.

    Gifts

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. However, if you're able to obtain a true receipt from the person that bought the item for you, a refund will be given, but to the original purchaser. But again, unless you want the gift credit on your account with the store instead. Once the returned item is received, a gift certificate will be mailed to you, or added to your online account, depending on the option you asked for.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

    Shipping
    Shipping is on us for returns or exchanges, IF it's our fault. Shipping is paid by the purchaser at the time of purchase depending on the item they are purchasing.

    You will be responsible for paying for your own shipping costs for returning your item if it is found to be at your fault for the damage or reason of it quitting on you. If you receive a refund for an item returned in the same condition and unopened, your refund will contain the shipping costs you paid for at the original time of purchase. However, in the event that you're returning an item that is not working, or just deemed not your fault, a refund of only the cost of the item is given, and the shipping is waived no the new item going out. Still works out in the end.

    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item unless you're able to provide tracking and track down your packages.

    Lastly, but not limited to being the last item of discussion in this policy - Where it mentions "refunds are possible within 30 days from time of purchase..." and "refunds given once item is received and still inside the 30 day window..." there is the exception that we know there's a delay in shipping depending on what supplier is sending items from. For example, some items may ship in 2-3 days, other items may take 2-3 weeks even. If that is the case, we will look for the date of delivery of your items and use that as the "date from" for the 30-day policy.

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