FAQs to Custom Ordering
Use our Custom Order Page to place a custom order, and follow all the fields to help us better serve you when we contact you to finalize.
PLEASE DO NOT SUBMIT MULTIPLE INQUIRIES ON THIS FORM! DUPLICATIONS MAY GET IGNORED! THIS MESSES UP OUR AUTOMATION SYSTEM.
Current turnaround:
- 1 Week to contact and finalize the order.
- 2 Additional weeks to complete the project. It takes time to cut, paint, cure, stain, clear coats, settling, etc.
- 1-3 additional days setting up shipping (packaging), labeling, and waiting for your final invoice to be paid before actually sending out.
Please see the one FAQ above "How long until I receive my custom order?"
This is due to the fact of how long it takes to make a call for designing, ordering materials, completing the project, then packaging and prepping for shipping, along with final invoices being paid in full before shipping.
We mainly ship to:
- U.S. ($45 - $200 depending on item(s) being shipped; Alaska & Hawaii are also a little more)
- Canada (Adding $20 - $40 depending on their VATs)
- Mexico (Additional $30)
- UK (Additional $100 - $200 depending on the item(s) being shipped)
Internationally outside the above mentioned with additional costs of typically $200+:
- Japan
- China
- Europe
- Central America
- South America
- Africa
- Australia
- Greenland
Certainly! We can help with that!
Normally, we work with getting your ideas and drawing up something for you to work off of and finalize with. However, if you wish to proceed with this, there is a $100 non-refundable fee to pay upfront. It takes time to consult and find what works for your idea. This is also subtracted from your total, not an addition to the total.
This helps us also decide if you wish to move forward or not with your complete idea.
If you were to cancel after getting a quote for a complete custom design, then that is our fee for taking our time to create the quote.
There is a 100% materials cost upfront.
IF you chose to do a complete custom item, all from you and not from our drawing board, there's the additional $100 non-refundable fee (see one FAQ above this one).
After completing the project, the labor, taxes, shipping and any additional fees that were incurred during the project, MUST be paid in FULL before the item is then shipped. There are no exceptions.
You will ALSO receive an email that follows AFTER finalizing the design, stating we will start the work. ONCE it is started, there is no refunds at this point and you WILL be held liable for paying the completed the project.
You're welcome to always email us at info@zycotic.com with your initial order # and ask how the progress is. Usually it's a 24 hour response on this, or sooner.
You can also TEXT us at 573-598-7006 and ask, but still a 24 hour response time, or sooner. This is ONLY a text service. Phone calls do not show up for us even though it rings.
Another option is messaging us on Facebook Messenger, or on the site directly under the "We Are Here" in the bottom right corner of the site.
Phone calls are not an option as we need to track conversations and have them noted especially for reference.
We ask for your number to place on shipping labels so the carriers can contact you if needed on your item being delivered, and it's also to build your account with Zycotic for securing order purposes.
We do NOT sell your info whatsoever. Please see that page for more information on that.
No they are not. Indoor use only is all we can really state. Outdoor use, is upon you for responsibility and adding anything additional to make it weather proof or to take chances outside.
ALL our products are ONLY made for indoor use. Do NOT ask us to make it weather proof either, that takes way more time and material to do so and we just aren't there to do that at this time.